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| Application Development and Maintenance |
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| Application Development |
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Erriko has a well-defined application development process which transcends the complete Software Development Life Cycle from requirements analysis to support of the application. This process supports a global delivery model wherein work responsibilities can be delegated across different project teams spread across the globe.
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Application development activities are bound by SLA framework which are monitored by our tools developed for our customers. Metrics are definted and subsequently tracked with the web based tools which can be used by our customers.
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The application development methodology can be used for:
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New application development |
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Enhancements and modification of existing Application |
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Migration and consolidation of Application |
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Some of the key metrics which are defined and monitored are
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Productivity Schedule Compliance |
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Application scope management |
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Budget adherence |
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Product quality |
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Post implementation customer satisfaction |
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Defect containment |
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Application Maintenance
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Erriko has a well-defined application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a global delivery model wherein work responsibilities can be delegated across different project teams spread across the globe. Application development activities are bound by SLA framework which are monitored by our tools developed for our customers. Metrics are defined and subsequently tracked with the web based tools which can be used by our customers.
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Some of the key metrics defined and monitored are
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Incident management |
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Time to Resolve |
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Work around Resolution |
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Root cause analysis |
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Our application maintenance services deliver
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Reduction in Total Cost of Ownership (TCO) |
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Applications stability |
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Savings which can be used for strategic investments |
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| This development and maintenance framework supports a onsite-offshore delivery methodology which utilizes the expertise of delivery groups spread across different continents. |
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